Attrition, arguably, is a somewhat nascent issue. But it is one that should be addressed.
Whether your company has an ongoing customer relationship, such as a bank or magazine publisher does, or your sales effort is based on single-unit sales and repeat purchasers, attrition affects us all. Read the rest of this entry »
To stay alive and flourish in highly competitive environments, business-to-business (B2B) companies spend more time and money on research and development (R&D). Suppliers focus on making their products smarter, faster, smaller, and more reliable than the competition’s. They also find ways to improve and add services so that they provide customers with a complete and satisfying experience. Marketplaces are constantly changing, so companies have to adapt to stay ahead. Read the rest of this entry »
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